NatWest Bank:
Products and Customers

a case study by Ian H. Giddy

(For Giddy's Global Banking course)


NatWest Group provides financial services in the United Kingdom and 34 other countries. It is the
holding company for National Westminster Bank and Ulster Bank, which operate 1,824 banking offices
throughout the United Kingdom and the Republic of Ireland. In addition, NatWest Group's Coutts subsidiary provides private-banking services throughout the world. The company also owns  NatWest Markets, which provides corporate- and investment-banking services in Europe; Gartmore, which manages pensions; and Greenwich Capital Markets, a primary dealer of U.S. government securities.

Using the bank's annual report or other sources, list the range of products and services, and the range of customers, that the bank covers. Show these as a matrix like the one below. Can you learn anything about the bank's returns in each of the service-customer cells?
Products/Services Institutional investors High net worth individuals Retail customers ...
Securities custody
Asset management


Ian H. Giddy, Professor of Finance
New York University Stern School of Business
44 West 4th Street, New York 10012
Tel 212 998-0332 Fax 212 995-4233

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