The
Vendor's Perspective in IT Outsourcing
with
Dr. Jeanne W. Ross.
Related
Publications
Sources of Vendor Production Cost
Advantages in IT Outsourcing
From the
Vendor's Perspective: A Complementarities Theory View on the Value
Proposition in IT Outsourcing
Summary
Papers with Jeanne Ross -
To date, most research
on IT outsourcing concludes that firms decide to outsource management of
their IT applications because they believe that outside vendors possess
production cost advantages when facing environmental and technological
change. A case study of a successful IT application maintenance outsourcing
contract was conducted and showed that the vendor were able to generate cost
advantages by using their economies of scale and scope to develop a set of
complementary core competencies in IT service delivery and using the
structure of the contract to allow the vendor to apply these
competencies to a client's engagement.New work with Shinkyu
Yang, Hellen Kim, and Mingdi Xin - We aim to explore the role IT workforce
factors play in the efficiency and effectiveness of service delivery in
outsourced vs. in sourced environments. We are also collaborating with
The Outsourcing Institute to
analyze the evolution of success factors in outsourcing for different kinds
of firms and service needs.
For links on IT Outsourcing Resources See:
The Outsourcing Institute
Michael Corbett & Associates Research
Center
Ovitz Taylor Gates' Guide to Outsourcing
CIO Magazine Outsourcing
Research Center
Gartner Group
Meta Group
